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SKECHERS Online Return Policy
If you're not happy with your SKECHERS Online purchase for any reason, you may return unworn/defective item(s) within 15 days of shipment for a refund. To initiate the return, please contact our customer service.
Please note that shipping charges & Return charges are not refundable. The return shipping cost will be borne by the customer. Your refund will only include the cost of the item(s) and tax only, unless otherwise specified with SKECHERS customer service.
Refund Process and Information
SKECHERS Online processes most returns within 5-10 business days of receiving the returned merchandise at our warehouse. You will receive an email confirmation once your return is processed.
Please make sure that the item for returning is in a condition that it can be sold again and that the original package is intact. (Please ensure the shoes box is not damaged or smudged).
And please pack and seal your return securely in an undamaged bag together with the shipping slip or order form. Affix the return code on the shipping slip, and ship the parcel to our warehouse. (Please do not pack your return in the original see-through packing bag to prevent losing the products during shipping.)
Important: Once we initiate the credit for your return, the credit/debit card company that issued the credit determines the date the refund will post to your account. Generally, the funds will appear in your account within 15 business days. However, it may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact your credit/debit company directly.
Reasons for Unacceptable returns:
Under the following circumstances, we will NOT be able to process your returns:
• Products that have been improperly used, including without limitation, having touched extremely damp objects, chemicals, gasoline, paint, detergent, solvent, or cooking oil, or having been overheated
• Products with loose threads or cracking due to external scratches by hard objects, or internal wear and tear
• Damaged products due to use for longer than service life
• Damaged products due to improper wash
• Products with color fading due to display
You may Contact Us for further information or guidance.
SKECHERS Online Exchanges
Please note that we only exchange on the below pointers only
We cannot guarantee that inventory will be available when attempting to exchange your SKECHERS Online order. Therefore, if you would like to exchange your SKECHERS Online purchase we recommend simply placing a new order and return the first order. Please contact customer service for more information.