Shipping policy
Delivery Times
Locally Fulfilled Products
SKECHERS Online orders fulfilled from our Singapore warehouse are processed and shipped Monday to Friday only. Most locally fulfilled orders are shipped within 2–5 business days.
Orders placed on weekends and select public holidays will begin processing on the next business day. If an order is placed at 2pm or later on a Friday, processing will begin on the following Monday. If Monday is a public holiday, processing will begin on Tuesday.
Shipping notifications will be sent once the order has been shipped.
Global Selection Products
Products marked as “Ships from Overseas” or identified as Global Selection products are fulfilled directly from an overseas warehouse and delivered to the customer's Singapore shipping address.
Global Selection products are estimated to be delivered within approximately 5 to 10 working days, unless otherwise stated on the product page.
Global Selection products cannot be checked out together with locally fulfilled products and must be placed as a separate order.
Customers are advised to ensure that all shipping details are accurate before placing an order, as cancellation or amendment may not be possible once the order has been processed for fulfilment.
SKECHERS Online currently delivers to addresses within Singapore only. International delivery to addresses outside Singapore is not available.
Delivery Charges
Locally Fulfilled Products
FREE standard shipping is available for orders above S$50.
A standard shipping charge of S$3 will apply to orders below S$50.
Global Selection Products
FREE standard shipping is available for all Global Selection orders.
Shipping Notifications
We will send you notifications to keep you updated on your order status.
Once your order is placed, you will receive an order confirmation. A shipping notification will also be sent once your order has been dispatched.
Tracking information will be provided where available.
How do I check my order status?
To check the status of your SKECHERS Online order please click on "My Orders" at the bottom left side of this page. Sign in to "My Account", your order detail will appear, on this page you can check the status of your order.
Order Status Meanings:
Pending Payment > Order created, edits/updates can be made
Payment Confirmed > In Progress, no changes can be made
Shipped Out > Shipped
Parcel Delivered > Delivered
Order Cancelled > Cancelled
Viewing Your SKECHERS Online Order History
Select the Sign In at the bottom left hand corner of the page and enter your Email and Password. Once logged in, at the left navigation bar and click "My Orders" to view all previous orders.
Tracking Your SKECHERS Online Order
Once your order has been shipped, tracking information will be provided where available.
You can check your order status and tracking details through My Orders or via the shipment confirmation email.
For Global Selection orders, tracking information may take some time to become available after the order has been dispatched from the overseas warehouse.
How to Cancel Your SKECHERS Online Order
If you would like to change or cancel your SKECHERS Online order, please contact us as soon as possible. Cancellation requests must be made within 2 hours from the time the order is placed.
To ensure orders are processed and delivered as quickly as possible, changes and cancellations are not guaranteed and cannot be made once the order has started processing.
For locally fulfilled products, once the order has been processed, please refer to our Returns and Exchanges Policy for return eligibility.
For Global Selection products, cancellation is not available once the order has been processed for overseas fulfilment. Global Selection products are also subject to the specific return and refund conditions stated in our Returns and Exchanges Policy.
How do I update the shipping address in my SKECHERS Online Order?
If you need to update or change the shipping address after placing an order, we recommend cancelling the order and placing a new order with the correct address.
Cancellation requests must be made within 2 hours from the time the order is placed. Please contact our Customer Service team as soon as possible.
Please note that we are unable to guarantee any address changes once the order has started processing.
For Global Selection orders, the shipping address cannot be changed once the order has been placed. Customers are advised to carefully review and confirm all shipping details before completing their purchase.
What should I do if I am unable to receive the product at the time of delivery?
If you are unable to receive your order at the time of delivery, the delivery partner may attempt to re-deliver your order at another date.
Please contact our Customer Service team if you require further assistance.
What should I do if I received the wrong product(s)?
If you received the wrong product from SKECHERS Online, please contact our Customer Service team as soon as possible and provide your order number together with clear photos of the product received.
For Global Selection orders, all requests will be reviewed in accordance with our Global Selection return and refund conditions.
How do I contact SKECHERS Customer Service?
Our customer service team can be reached via email or by phone.
To send us an email please use the "Contact Us" link on the bottom left side of your screen, or email to support@skechers.com.sg. Please note: We are open Monday through Friday from 9am-6pm GMT +0800. We will respond to any e-mails received outside of normal business hours as quickly as possible, in the order they were received.
Last Updated: 01 September 2026