Refund policy
SKECHERS Online Return Policy
Thank you for shopping with SKECHERS.
For eligible locally fulfilled products, if you are not entirely satisfied with your purchase for any reason, you may return any unworn/defective item(s) within 15 days upon receiving your product.
This standard return policy does not apply to Global Selection products or any products stated as non-returnable or non-refundable on the product page, unless the item received is damaged, defective, incorrect, or otherwise does not conform to the order.
To initiate a return, please contact our Customer Service team.
Please note that shipping charges & Return charges are not refundable. The return shipping cost will be borne by the customer. Your refund will only include the cost of the item(s) and tax only, unless otherwise specified with SKECHERS customer service.
Global Selection Products Return Policy
Products under the Global Selection collection are specially sourced and fulfilled from overseas.
Due to the nature of cross-border fulfilment, returns, exchanges, or refunds due to change of mind, incorrect size selection, colour preference, unsuitable fit, sale price adjustment, or customer ordering error are not accepted.
Customers are advised to review the product details and size information carefully before completing their purchase.
Exceptions
For Global Selection products, customers may contact our Customer Service team if:
-
The item received is damaged or defective; or
-
The wrong item was shipped.
Customers must provide their order number, clear product photos, parcel photos, and any other supporting evidence requested by our Customer Service team.
All requests will be reviewed by SKECHERS Online. Depending on the circumstances, SKECHERS Online may provide an appropriate resolution in accordance with applicable Singapore consumer laws.
SKECHERS Online reserves the right to reject any return, exchange, or refund request that does not meet the applicable conditions.
Refund Process and Information
SKECHERS Online processes most returns within 5-10 business days of receiving the returned merchandise at our warehouse. You will receive an email confirmation once your return is processed.
Please make sure that the item for returning is in a condition that it can be sold again and that the original package is intact. (Please ensure the shoes box is not damaged or smudged).
And please pack and seal your return securely in an undamaged bag together with the shipping slip or order form. Affix the return address on the shipping slip, and ship the parcel to our warehouse. (Please do not pack your return in the original see-through packing bag to prevent losing the products during shipping.)
Return Address : 45 UBI ROAD 1 #03-01 , SINGAPORE (408696)
Return Timings : Monday to Friday ( 9am - 5pm )
*Please do kindly avoid lunch timing from 12pm-2pm
Important: Once we initiate the credit for your return, the credit/debit card company that issued the credit determines the date the refund will post to your account. Generally, the funds will appear in your account within 15 business days. However, it may take up to two billing cycles for the credit transaction to appear on your statement. For exact posting dates, please contact your credit/debit company directly.
Reasons for Unacceptable returns:
Under the following circumstances, we will NOT be able to process your returns:
• Products that have been improperly used, including without limitation, having touched extremely damp objects, chemicals, gasoline, paint, detergent, solvent, or cooking oil, or having been overheated
• Products with loose threads or cracking due to external scratches by hard objects, or internal wear and tear
• Damaged products due to use for longer than service life
• Damaged products due to improper wash
• Products with color fading due to display
You may Contact Us for further information or guidance.
SKECHERS Online Exchanges
Locally Fulfilled Products
For locally fulfilled products, exchanges are available only under the following circumstances:
-
Defective item received
-
Wrong item received
We cannot guarantee that inventory will be available when processing an exchange.
If you would like to change the size, colour or style of an eligible locally fulfilled product, we recommend placing a new order and returning the original item in accordance with our standard return policy.
Please contact our Customer Service team for further assistance.
Global Selection Products
Direct exchanges are not available for Global Selection products due to the nature of cross-border fulfilment.
If you receive a damaged, defective or incorrect Global Selection product, please contact our Customer Service team. Each request will be reviewed individually and an appropriate resolution will be provided where applicable.
Last Updated: 01 September 2026